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SIZES & DESCRIPTIONS
Why do we mostly sell flat pack items? There are a few reason why our furniture and storage products are supplied as a flat pack kit instead of being assembled: - PRICE - a flat packed item is smaller to transport from our manufacturers so we can charge less for the same great product
- DELIVERY - as the boxes are smaller and easier to handle we can use less expensive courier service which saves you money
- ENVIRONMENT - not only does the smaller box size mean less packing materials but it also means less CO2 emmisions due to less delivery lorries on the road
Sizes and dimensions All measurements, sizes and storage capacities are approximate and may vary slighty due to production tolerances. We do however try to ensure that they are as accurate as possible. If you have any questions or queries regarding our products please email us at watsonsontheweb@btconnect.com or ask a question on our Contact Us page.
Descriptions Whilst we hope that our descriptions are comprehensive we are human and can make errors or omit information that you might need. If you have any questions or queries regarding our products please email us at watsonsontheweb@btconnect.com or ask a question on our Contact Us page stating the product code / description.
Most of our furniture and storage products are manufactured from the following materials or finishes: Solid Wood - usually from environmentally controlled sources and forests
MDF - Medium-density fibreboard - is an engineered wood product formed by breaking down softwood into wood fibres
Particle Board - is an engineered wood product manufactured from wood particles, such as wood chips or sawdust
Paper Foil - decorative printed covering usually mimicking wood grain
PVC Foil - decorative printed, often embossed, covering usually mimicking wood grain
Tempered Glass - has increased strength compared with normal glass and will usually shatter into small fragments, rather than sharp shards, when broken
Acrylic - a plastic malleable sheeting and a safe alternative to glass
Powder Coated - is a type of dry paint coating which is applied as a free-flowing dry powder - usually used for covering metal
Jewellery All of our jewellery items are hand picked and checked before despatched to ensure the greatest care is taken with these delicate items.
Most of the jewellery that we have chosen for you is highly individual, being made from natural products means that each piece is unique, the use of the precious and semi-precious stones also means that markings will vary slightly from piece to piece and may not exactly match the illustrated images. We regret that for hygiene reasons earrings for pierced ears are not returnable.
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PRIVACY POLICY
Security & Privacy Data Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for two reasons: firstly - to process your order, and secondly - to provide you with the best possible service.> We will not email you in the future unless you have given your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information we hold will be held securely in accordance with our internal security policy and the law and also the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your permission first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modified your browser settings. If you have any questions/comments about privacy you should contact us.
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You can contact us by:
| PHONE: | ordering: 01429 852859 | | | spare parts: 01429 852859 | | | queries: 01429 852859 | | | technical help: 01429 852859 | | FAX: | 01429 862696 | | | | | EMAIL: | watsonsontheweb@btconnect.com | | | | | POST: | Watsons -on-the- Web | | | c/o Stadium North | | | Tofts Farm Industrial Estate | | | Brenda Road | | | Hartlepool | | | TS25 2DH |
You can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com
COMPANY REGISTRATION NUMBER: 4315373
VAT REGISTRATION NUMBER: GB789134782
Registered in England & Wales
SCP Ltd,
(trading as Watsons-on-the-Web)
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REGISTERINGDo I need to register? No, It is not necessary to register with us to place an order, however if you wish to check on the status of your order or to save your delivery details for future orders then you will then need to create an account before you purchase on our site - you do this by clicking on the "login" link at the top of the page - this should take less than a minute. We do store your information but it is kept on secure servers and we will not email you or send unsolicited mail if you declare when registering that you do not wish to be contacted. Please see our PRIVACY POLICY at the bottom of this page. We will delete your details from our systems if you request us to do so. You can also change your details at any time within the Your Account section.
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PLACING AN ORDER
How do I place an order? The easiest way is on our website at any time of day. Just find the product you want, click the "Buy" button which will be under the "Quantity" box. To view your basket either then click the "Shopping Basket" text in the blue box at top right of your screen OR click on the "Checkout" text at the top of the screen. You will be directed to the basket area. Once in the basket area you can change the quantity of your purchases or remove an item, you can always continue shopping and add more items until you are ready to proceed to checkout. You can also complete our order form and post or fax it back to us - download it here: DOWNLOAD ORDER FORM However, if you prefer to telephone, or are experiencing any online ordering difficulties, please call our Customer Services Department on 01429 852859 within the following hours:
| Mon - Thu | 8:30 - 17:00 | | Fri | 8:30 - 16:00 | | Sat - Sun | answerphone only |
What is the latest time in the day you can place an order for Next Working Day delivery? 13:00 (1pm) is the latest time you can place an order over the internet or with our Sales Team on 01429 852859 for Express / Next Working Day delivery (i.e. Monday-Friday) Please note orders placed after 13:00 on a Friday, all day on a Saturday, Sunday and during Bank Holidays for Express / Next Day Delivery will be dispatched on the next available working day. If you have any questions outside of our working hours you can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com
Do your prices include VAT ?
Yes our prices are inclusive of VAT at the current rate.
If you require a VAT invoice for your records please contact us.
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CHANGING AN ORDER
Can I change, add to or cancel an order? Yes! Just call our Customer Services Department on 01429 852859 and as long as the order has not been despatched we will be happy to help and you will incur no charges. If your order has already been despatched then we will require you to cover any costs that arise such as outgoing and return carriage costs, however we will do everything we can to keep these costs to a minimum and will only ever charge you what we ourselves will be charged by the couriers.
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PAYMENT METHODS
What methods of payment do you accept?  You can either pay by credit / debit card or PayPal - via our 3D secure system, by Google Checkout or by Postal Order or Cheque, please make cheques payable to "Watsons on the Web" You can download our Order Form by clicking here - a new window / tab will open containing a downloadable printable PDF
Google Checkout - if you are not already registered you can set up an account by visiting https://checkout.google.com Google checkout is 3D secure and you can use it to pay on a wide variety of sites - it saves you having to add your payment details for every transaction too. Want to know more > Click here to see our Google Checkout Feedback
Paypal - if you are not already registered you can set up an account by visiting http://www.paypal.co.uk/uk
Which credit / debit cards can I use for payment? We will accept Visa, Mastercard, Switch / Maestro & Visa Debit / Delta. Payment will be deducted from your credit card when you place your order. All of our payments are made though Sage Pay and are 3D secure / this means that your card is put through a series of security checks online to prevent fraud. You can visit the Sage Pay website at www.sagepay.com for more information. Please make sure your billing/invoice address on this site is the address where the card is registered.
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DELIVERY OPTIONS
When is the latest date for Pre-Christmas 2011 delivery? For STANDARD £4.95 delivery the latest date is Wednesday 21/12/11*
For EXPRESS £6.95 delivery the latest date is Thursday 22/12/11* *subject to normal conditions - delays may occur due to adverse weather conditions etc.
How long will my order take to be delivered? Most items are delivered in 3-5 working days on standard service, but please allow up to 28 days in case of delay - undue delays will be advised. We can offer a 'Next Day' and 'Saturday' services if you require your order quickly as long as orders are placed by 13:00. - Please specify an address at which you will be available to take delivery between 8am and 6pm / Mon - Fri
- We CANNOT guarantee specific times for deliveries and the drivers unfortunately cannot call you to confirm they are on their way
- We CAN deliver on Saturdays for only £18
- Our couriers will leave a calling card if you are not in when delivery is attempted, they will try neigbouring properties first and then attempt to deliver again on the next working day
- You can contact the couriers to arrange re-delivery direct with them if you wish or we can do this for you
- If the box containing your purchase looks damaged when you receive it then please mark as such when you sign for it - or write "unchecked" as this will help us deal with queries if your items are damaged.
You can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com
Can I have my order delivered to a different address? Yes! When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your credit / debit card is registered.
Bank / Public Holiday Opening Times?
These are the dates in 2011-12 when we will be closed - any orders placed on these dates will be despatched on the next available weekday.
2011
- Monday January 1st
- Friday April 22nd
- Monday April 25th
- Friday April 29th
- Monday May 2nd
- Monday May 30th
- Monday August 29th
- Monday December 26th to Monday January 2nd 2012 (during this time a skeleton staff will process and despatch some orders - next work day is Tuesday 3rd January 2012)
2012
- Monday January 2nd
- Friday April 6th
- Monday April 9th
- Monday May 7th
- Monday June 4th
- Monday June 5th
- Monday August 27th
- Monday December 24th to Tuesday January 1st 2013 (during this time a skeleton staff will process and despatch some orders - next work day is Wednesday 2nd January 2013)
How much will my delivery cost?
ONE OFF DELIVERY CHARGES - we only charge one lot of postage and packing to all UK addresses no matter how much you order!
- Please specify an address at which you will be available to take delivery between 8am and 6pm / Mon - Fri
- We CANNOT guarantee specific times for deliveries
- We can deliver on Saturdays for only £18
- Our couriers will leave a calling card if you are not in when delivery is attempted, they will then attempt to deliver again on the next working day
- You can contact the couriers to arrange a re-delivery direct with themselves if you wish or you can call us
PRICES UK Mainland (excluding Highlands, Islands and Northern & Southern Ireland) Standard | Express* | Saturday | 3-5 working days | next working day | Saturday | £4.95 | £6.95 | £18.00 |
Express Deliveries
Express delivery orders should be delivered as per the table below.
DAY | TIME OF ORDER | DELIVERY | Mon | pre 13:00 | Tue | Mon | post 13:00 | Wed | Tue | pre 13:00 | Wed | Tue | post 13:00 | Thu | Wed | pre 13:00 | Thu | Wed | post 13:00 | Fri | Thu | pre 13:00 | Fri | Thu | post 13:00 | Mon | Fri | pre 13:00 | Mon | Fri | post 13:00 | Tue | Sat | anytime | Tue | Sun | anytime | Tue |
**Express delivery = next working day for orders placed by 13:00 Mon-Thu at a cost of only £6.95**Express Delivery orders placed at the weekend or Bank Holidays will be despatched on the next working day(please note that orders placed on Friday pre 13:00 for next day delivery will be delivered on Monday)
Highlands & Islands
These charges will apply to the following areas - Channel Islands, Isle of Man, Isle of Scilly, Highlands and Islands of Scotland (including - Orkney, Paisley, Perth, Wick and Thorso, Inverness, Isle of Arran, Isle of Canna, Isle of Coll, Isle of Colonsay, Isle of Cumbrae, Isle of Eigg, Isle of Jura, Isle of Rhum and Isle of Skye - this list is not exhaustive)
Express** | Standard | Saturday | next working day | 3-5 working days | Saturdays | not available | £14.95 | not available |
Some delays may occur in deliveries to the following postcode zones: AB, DD, DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH and TD.
Northern & Southern Ireland
These charges will apply to the following areas - Southern Ireland and Northern Ireland. Express** | Standard | Saturday | next working day | 3-4 working days | Saturdays | not available | £14.95 | not available |
Which Couriers do you use? We use GFS, Interlink or Royal Mail depending on the size of the parcel, delivery method required or delivery address. Tracking Orders:
GFS: www.justshoutgfs.com
INTERLINK: http://www.interlinkexpress.com/tracking/index.jsp
ROYAL MAIL: http://track.royalmail.com
Do you deliver outside of the UK? Yes! We arrange overseas deliveries to Europe! Place orders online at www.watsonsontheweb.eu or by telephone on +44 (0)1429 852859. Each overseas delivery has its carriage charge determined by zones according to our courier firm and we usually charge at cost price for this.
Alternatively if you want to use our own delivery / courier company and arrange it yourself we can charge you for the goods cost only and make the order ready for your collection - we can let you know the size and the weights of each parcel at your request.
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SPARE PARTS
Are your products Guaranteed ? 
All of products come with a 365 day parts guarantee if you can provide proof of purchase.
Please note: The product warranty does not cover paint / surface scratches, cosmetic blemishes or any other normal wear and tear.
Do you have spare parts ?
Please note that we can supply spare parts for all of our in stock products and also give technical advice should you be experiencing any difficulties in assembling the product. Please ensure that you have your assembly instructions to hand to identify the correct part number and the "TEC" batch number from the outside of the box (where applicable). Please note that missing parts or breakages MUST be reported within 14 days of the receipt of your order. Technical help number: 01429 852859 or email watsonsontheweb@btconnect.com
My instructions are missing - can you supply more ?
Yes. Please contact us by email at watsonsontheweb@btconnect.com or by telephone on 01429 852859 and we can supply for you. For Sparkrite and Pondrite products please go to www.stadiumcp.co.uk where instructions can be downloaded.
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RETURNS & REFUNDS
Cancelling an order Yes! Just call our Customer Services Department on 01429 852859 and as long as the order has not been despatched we will be happy to help and you will incur no charges. If your order has already been despatched then we will require you to cover any costs that arise such as outgoing and return carriage costs, however we will do everything we can to keep these costs to a minimum and will only ever charge you what we ourselves will be charged by the couriers.
How do I return an item ?
Please note that we can supply spare parts for all of our products and also give technical advice should you be experiencing any difficulties in assembling the product. Please ensure that you have your assembly instructions to hand to identify the correct part number and the "TEC" batch number from the outside of the box (where applicable). Please note that missing parts or breakages MUST be reported within 14 days of the receipt of your order. Technical help number: 01429 852859 or email watsonsontheweb@btconnect.com In the unlikely event that you are unhappy with your product please follow the procedure below: Non Faulty Items In the unlikely event that any item does not meet your expectations you can return it to the postage address below. This must be returned unused within 7 days of receipt of your order and within its original packaging. We advise that you obtain proof of postage from the courier used. Please note: Watsons -on-the- Web can only cover the cost of returns of faulty or damaged items. Please do not write on the outer carton - goods must be return in a resaleable "as new" condition, use the bottom of the returns form which is on the back of your delivery note and affix using tape OVER the original address label.
We can collect the goods from you from Mon-Fri for a £15 charge if you cannot arrange to return the goods yourself.
Faulty Items If you require replacement of a damaged item please contact our customer services on 01429 852859. If you require some spare parts because of a fault or that they were damaged in transit or perhaps missing from the parcel or want to return the product please contact 01429 852859 quoting you’re your personal customer number which can be found in the top left hand corner of your invoice. Please ensure that you have your assembly instructions to hand to identify the correct part number and the "TEC" batch number from the outside of the box (where applicable). Requests for spare parts can also be e-mailed to watsonsontheweb@btconnect.com Please note that missing parts or breakages MUST be reported within 14 days of the receipt of your order.
Please note - regrettably self assembly furniture cannot be returned once assembled or part assembled, unless the item is faulty. Please check that all of the parts are of good quality and are all accounted for before beginning assembly. Re-pack the goods in the original packaging ensuring that you attach a completed returns label (located at the base of your Despatch Note / Invoice) The following information should be completed to avoid any delays - Date Returns, Reason for Return (i.e. Wrong colour, Wrong item, Faulty etc) and whether you require a refund or a replacement. Product should then be returned at your own cost ensuring that you have proof of postage from whichever method you use to return the goods. Faulty products will however have this postage reimbursed. Please do not write on the outer carton - goods must be return in a resaleable "as new" condition, use the bottom of the returns form which is on the back of your delivery note and affix using tape OVER the original address label. We can collect the goods from you from Mon-Fri if you cannot arrange to return the goods yourself. Address for products to be returned to:
Watsons -on-the- Web
c/o Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH
RETURNS FORM
If you have misplaced your paperwork please download a PDF of our Returns Form here: DOWNLOAD FORM HERE
If you do not have Adobe Acrobat Reader you can download it from: http://www.adobe.com/uk/support/new.html
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STOCK AVAILABILITY
How often does new stock arrive?
Stock is constantly coming in and we try to give advanced warning if an item will be out of stock for a period of time & when new stock is due to arrive.
How do I check if an item is out of stock? All orders placed are checked on a daily basis. We will contact you by phone if any of the items on your order are out of stock.
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